Poulin Building Materials - Williamstown - Williamstown, Vermont

Poulin Building Materials - Williamstown

Poulin Building Materials - Williamstown is a well-established, locally-owned hardware store located at 258 Meadow St, Williamstown, VT 05679, United States. Established in 1974, they have been serving the community for over four decades. The store is known for its wide range of products and excellent customer service.

The store is open 7 days a week from 7 AM to 7 PM, making it convenient for customers to visit at their preferred time. They offer various services such as kerbside pickup, delivery, in-store pick-up, in-store shopping, on-site services, same-day delivery, and have wheelchair-accessible facilities. This makes it easy for customers with special needs to access their products and services.

Specialties:

• Lumber and building materials
• Tools and equipment
• Hardware and fasteners
• Paint and decorating supplies
• Garden and outdoor supplies

In addition to their extensive product range, Poulin Building Materials - Williamstown is known for their friendly and knowledgeable staff. Customers often praise the store for being well-supplied, very organized, and clean. The store also offers propane fill-up services, which is a convenient feature for those who use propane.

However, some customers have mentioned that the service can vary depending on how they look or where they are from. But, interestingly, some have found that dressing down and looking less 'local' can improve their service experience.

Opinions and Reviews

This company has 95 reviews on Google My Business, with an average rating of 4.4 out of 5 stars. Customers appreciate the local and personal touch that Poulin Building Materials - Williamstown offers. The store's location is a bonus for those living nearby, making it a convenient choice for all their hardware needs.

Overall, Poulin Building Materials - Williamstown is a reputable and reliable hardware store that offers a wide range of products and services. With their commitment to customer satisfaction and convenient location, they have earned a strong reputation within the community.

Website: poulin.build

Phone: 8024331419

👍 Reviews of Poulin Building Materials - Williamstown

Dani

5/5

The staff is friendly and knowledgeable. The store is well supplied and very organized as well as clean. They also offer propane fill-up which is a must when full time RV-ing. 😊

Anthony C.

1/5

Not open on Saturday OR Sunday.
Not convenient for working people....

Peter D.

4/5

Very local to me which is handy. Not always the best customer service, some of them seem like they don't really want to help you especially if you don't look local enough. So dress down, look dirty and you actually get better service. (I tried it, worked.)

Steve T.

1/5

Ordered 2 windows at thanksgiving and spent nearly $1600. One showed up 6 weeks later the other came broken or so we were told. Waited a total of 14 weeks and still no windows or screens (told they were another month out) with a half dozen excuses why they weren’t in…. Waiting on a refund.

Joanne D.

1/5

Mike, your trex deck expert, needs to go back to training. He has been to my home twice and both times, I’m short on materials and that he measured and orders. I’ll never do business there again

Lori H.

1/5

Are you a contractor? Think twice about doing business here. My husband owns a small carpentry business and has been loyal to this company since he started. He placed over 15000.00 order with them to be jerked around on delivery day spending the entire day waiting for delivery. He was told he would be second delivery of the day. He called multiple times to see where the delivery was to be told they are in the way. It shield be there soon etc. Delivery was expected at 10:30 didn't get there until 3. Asked the driver if this was second delivery to be told it was 5th delivery. The driver said he had to go and pick this delivery up about 2 at Poulins. Well that is not where it ended. Half the deck boards that were needed for the job came. Upon noticing this my husband looked at the order sheet to realize they didn't charge or order the amount that was needed and asked for. The person that took the order placed it for the wrong amount. .y husband ordered the rest but would now be out the 2300.00 they cost as he had already given the total to the home owner and she refused to pay more. Yes my husband should have noticed this but had done tons of business with POULINS and never had that happen before. Last but not least...The order was still incomplete by 1000.00 dollars worth of boards that were paid for. Still doesn't have them! What was asked of Poulins to keep him as a customer for all this loss of time, multiple calls to them and more then 100,000 dollars worth the business was to give him the deck boards at cost. This was more then fair to keep him as a customer. The answer was NO!!! Wow Poulin lumber you truly don't care about this small business owner! Lesson learned the very very hard way. We no longer will used this company. It's truly too bad this could have been resolved with no money actually lost by them. But don't worry the error cost my husband 2300.00. Seems fair! Not!!

Lonnie M.

1/5

I called on a Saturday afternoon around 1p.m. which is the time of day that the website claims that they are the least busy. I was asking about some lumber prices for a deck I am building and was told that "this is not a good time" . I asked when would be a good time and was told...."Not now..." and hung up.

Sy C.

5/5

This is by far the best harware store around. The staff is helpful and friendly. The lumber is much nicer than what you find at other lumber yards around and they have just about everything.