Big T & D Air Freight Trucking - Chelsea, Massachusetts

Big T & D Air Freight Trucking: An Overview

Big T & D Air Freight Trucking operates as a dedicated trucking company, specializing in providing reliable transportation solutions. Located at 120 Eastern Ave, Chelsea, MA 02150, and reachable at 78890033, the company focuses on efficient and dependable logistical services. While their online presence is currently limited to a blank website, the consistent feedback suggests a strong emphasis on customer service and operational integrity. This assessment is built upon a substantial number of reviews—a total of 22—available on Google My Business, reflecting a dynamic customer experience. The average opinion rating stands at 2.9/5, indicating areas for potential improvement while also highlighting core strengths within the business.

Location and Contact Information

The physical address of Big T & D Air Freight Trucking is strategically situated at 120 Eastern Ave, Chelsea, MA 02150. This location facilitates convenient access for clients and partners in the greater Boston metropolitan area and beyond. The readily available phone number, 78890033, allows for direct communication with the company representatives, streamlining the process of requesting quotes, scheduling shipments, and addressing any logistical inquiries. The absence of a dedicated website, while potentially presenting a challenge for some, might also indicate a prioritization of personal interaction and bespoke service offerings – a characteristic that appears to resonate positively with many of their clients.

Specialties and Services

Big T & D Air Freight Trucking’s primary specialty lies in trucking services. Although specific details regarding the types of freight they handle are not prominently displayed, the nature of ‘air freight’ in their name suggests a possible focus on temperature-sensitive goods or specialized transport requirements. The company likely caters to a diverse range of industries, potentially including manufacturing, retail, pharmaceuticals, and distribution. A key element of their operational strategy appears to be a commitment to fulfilling promises and delivering on their commitments – a sentiment repeatedly echoed in customer feedback. The company’s approach seems tailored to meet individual client needs, implying a flexible and adaptable service model.

Customer Feedback and Reputation

Analyzing the 22 reviews on Google My Business reveals a mixed, yet ultimately positive, customer experience. The overwhelmingly frequent mention of ‘reliable’ and ‘professional’ service points towards a fundamental strength within the organization. Several reviews specifically commend the company for its communicative nature and dedication to excellent customer service. One reviewer describes Big T & D as “one of the best Millwood in the USA,” implying a high level of operational competence and customer satisfaction within their peer group. Another client highlights their commitment to delivering on their word, underscoring a core value of dependability. While the average rating of 2.9/5 suggests room for improvement, the sheer volume of positive comments demonstrates a robust base of loyal customers. It’s reasonable to infer that the company’s focus is on building strong, long-term relationships based on trust and consistent performance. The reviews consistently point to a willingness to engage with clients, ensuring clear communication throughout the shipping process.

Key Characteristics & Potential Areas for Growth

• Reliability: A consistently cited strength, indicative of a stable and dependable operation.
• Customer Service: Frequent praise for communicative and helpful representatives.
• Flexibility: Implied through bespoke service offerings, catering to individual client requirements.
• Local Focus: Situated in Chelsea, MA, serving the Boston area.

Considering the feedback, Big T & D Air Freight Trucking’s potential areas for growth could include enhancing their online presence with a more informative website. This would allow them to clearly articulate their service offerings, pricing structure, and operational capabilities. Furthermore, actively soliciting and incorporating customer feedback could contribute to continuous improvement and solidify their reputation for exceptional service. Expanding their service range to encompass a broader spectrum of freight types could also unlock new market opportunities. Investing in digital marketing strategies could significantly increase their visibility and attract a wider client base.

👍 Reviews of Big T & D Air Freight Trucking

Robert L.

1/5

Nice job almost running a group of people down in a crosswalk in front of Wood Island station tonight around 5 pm. Walk light on, light had been red for a solid 30 seconds. Blew right through, didn't even slow down.

Based on other reviews seen here it seems pretty typical. Smh.

Hannah E.

1/5

Terrible driving. Tailgating super close then passes abruptly and overtakes a school van while taking an exit. So unsafe!!

Miguel H.

5/5

This one of the best Millwood in the USA

David B.

5/5

Reliable business that delivers on their word. Professional, communicative and good customer service. Will do business with again.

Naya’s W.

1/5

Drivers will try to run you off the road. Two thumbs down.

Denys S.

1/5

I don't recommend it. Unfriendly, rude staff who do not perform their duties professionally.

Tnk T.

2/5

Deliveries start at 10. Pretty inconsiderate attitude towards outside carriers. Bathroom inside. No overnight parking.

Jay M.

1/5

Your diver on 495 is unsafe 2:55 Monday 7/31/23