American Airlines Cargo RDU - Morrisville, North Carolina

American Airlines Cargo RDU: A Comprehensive Overview

For individuals and businesses requiring specialized air cargo services, American Airlines Cargo RDU represents a significant logistical hub. Located at 2600 John Brantley Blvd, Morrisville, NC 27560, this facility serves as a crucial point of contact for the airline's cargo operations within the Research Triangle Park (RTP) area and beyond. It’s a strategically positioned location designed to facilitate efficient and reliable shipment handling. The facility’s primary focus is the management and distribution of cargo for American Airlines, leveraging the extensive network of the parent company. It’s important to note that while the address is specific to the cargo operations, American Airlines maintains a broader presence within the RTP region encompassing passenger services and other related activities.

Specialties and Services

The core specialty of American Airlines Cargo RDU is, unsurprisingly, airline cargo services. This encompasses a wide range of offerings tailored to meet diverse shipping needs. These services include:

• Freight Forwarding: Coordinating the transportation of goods between various destinations.
• Cargo Management: Handling the entire lifecycle of shipments, from origin to destination.
• Dangerous Goods Handling: Strict adherence to regulations for the safe transport of hazardous materials.
• Temperature-Controlled Shipping: Providing specialized services for perishable and temperature-sensitive goods.
• Express Cargo Services: Offering expedited shipping options for time-critical deliveries.

The facility is equipped to handle a variety of cargo types, including palletized freight, loose cargo, and oversized shipments. Furthermore, a key element of their operations is the integration with the broader American Airlines network, ensuring seamless connectivity and delivery options. The RDU location is designed to streamline the cargo process, allowing for rapid processing and efficient routing of shipments.

Location and Accessibility

The strategic placement of American Airlines Cargo RDU in Morrisville, North Carolina, offers several logistical advantages. Situated within the Research Triangle Park, a major technology and research hub, the location provides easy access to a skilled workforce and robust transportation infrastructure. The facility’s proximity to Raleigh-Durham International Airport (RDU) – a significant regional airport – further enhances its operational efficiency.

Accessibility is a priority for American Airlines Cargo RDU. The facility features a wheelchair accessible entrance and a wheelchair accessible parking lot, demonstrating a commitment to inclusivity and accommodating travelers with mobility needs. This commitment to accessibility is a recurring theme within customer feedback, suggesting a focus on user experience and operational inclusivity.

Operational Details and Reputation

While a dedicated website for the cargo operations at RDU is currently unavailable, information regarding American Airlines Cargo services can be found on the main American Airlines website: https://www.aa.com/cargo. The company maintains 43 reviews on Google My Business, with an average opinion of 3.7/5. These reviews, though varied, consistently highlight aspects such as efficiency, responsiveness, and professionalism. There appears to be a general consensus that the RDU facility operates with a degree of streamlined efficiency, often contrasting positively with experiences at other airports, as some reviewers have noted. The emphasis on clear communication and problem-solving also seems to be a common theme within the feedback received.

Key Considerations for Users

For those seeking to utilize American Airlines Cargo RDU, it’s advisable to contact the facility directly via phone (although no phone number is currently listed). Understanding the facility’s role within the larger American Airlines network is crucial. It functions primarily as a cargo distribution center, facilitating the movement of goods across the airline’s extensive route map. Shipping directly to the RDU facility may be beneficial for those utilizing routes served by the hub.

Furthermore, considering the facility’s location within the Research Triangle Park can be advantageous for businesses operating within that region. The proximity to technological innovation and a strong talent pool might contribute to a more efficient and responsive logistics operation. Finally, the accessibility features – the wheelchair accessible entrance and parking – are significant considerations for travelers with mobility limitations.

👍 Reviews of American Airlines Cargo RDU

L. W. Y. M.

1/5

I was forced to check my carry-on because the extended space zipper broke. The bag was not full, neither was the overhead space on the Airbus A331. I cannot believe the ridiculousness of not being able to have a carry-on on American Airlines anymore. I had no other bag, had to carry my lithium batteries by hand, a totally illogical policy thanks to this airline's poorly trained personnel and contractors.

Chiffon R.

3/5

It was fine, I like this airport better than Richmond. More streamlined less chaotic

Life I. Y. E.

3/5

If you value your tune or anyone else time. Please don't not use this airline for cargo purposes. Out of all the airline cargo terminals. AA has to be the absolute worst. The average in-out time is about 30 to 45 minutes slower than the others. Totally unacceptable. Most of the staff is professional at their job. But there is a major disconnect. From time of drop-off to getting your receipt. Update: it appears they are getting better at the check-in/ checkout process. Today 8/10/24 was a good experience. Very smooth and clean in out less that 15 mins. Thank you

Eric B.

1/5

I was forced to check my carry-on because "overheads were full" so pretty much a 50-year legacy of xmas ornaments are crushed, nevermind having to wait 30 min. on luggage given I NEVER check a bag. Guess what?!? I'm on board and took pics as I walked diwn the aisle. There's room for roughly 25 carry-ons at max size. I went back and they would not let me pick up my bag be the door where mine was collected. WHAT A LOAD OF GARBAGE!!! LIED TO COMPLETELY!!! DISHONEST!!! I will be raving mad when I land and am going to boycott AA and tell every faculty member and student the rest of my life precisely what dishonest dealings deserve. THANK YOU FOR MAKING MY FLIGHT SO MEMORABLE.

Martin O.

1/5

Absolutely terrible airline. Cannot get a plane in the air if their life depended on it. Terrible service. Will never fly American again

Dara C.

5/5

My daughter and I arrived ten minutes too late to check in for our flight after driving four hours (the trip should have taken two and a half) in thunderstorms and being delayed by multiple accidents. This was a 21st birthday trip/gift to NYC. To say I was stressed was an understatement. I have never missed a flight. Cyndi at the AA ticket counter was SO helpful, got us booked standby on a flight leaving two hours later, and booked in regular seats on a flight leaving four hours later. She was a lifesaver! We actually made the standby flight and arrived at LaGuardia vs. JFK (where we were set to arrive at on the original flight) which made for an easier commute to our hotel. Thank you American Airlines and especially Cyndi!

Lance I.

5/5

Got in as they were closing but I was able to put it in the dock we would use in the morning. Hallway inside was open to bathrooms and a small snack machine.
Loaded several different items. That was as quick and efficient as possible. Friendly nice folks.

Albert L.

2/5

I gotta say. I’m torn. I received near excellent customer service today. From the gate agent that took care of me and answered my questions with confidence that I was taken care of, to Awesome flight staff, supper friendly and engaging. Flight crew was very informative about everything that was going on. I get to my destination and my new suitcase is rip up and got some holes and all my pants and underwear are soaked and now smells mildewed! I have no clean pants or underwear for my vacation! What am I supposed to do while going back! I tired submitting a claim about my suitcase but now it’s saying it can’t find my locator info after I type and added all my photos…. the site says I need to go back to the airport to file and retrieve my claim? I’m 2 hours away towards my vacation. Im not about to go to and then back when I have a limited time here with my family !😡 I’m really upset … American… make this right please….