The TakeOut Bham -

Hannah Mcshane

I’ve used this app for about a year and I’ve had several occasions where my food showed up really late or not at all. My final straw in deleting the app/my account was today when they cancelled my order and never even notified me, I realized they did so around the time the food was due to arrive had to call and ask what happened. Ridiculously high fees just for a headache, I’ll stick to DoorDash.

Luca Fox

EDIT: Management from Takeout contacted me to resolve issues. Everything that has been handled has now been edited from this review.

I was quoted an hour from order to delivery, which was kinda steep but understandable as you had to factor prep and driving time. Had I picked up myself, it probably would have been the same amount of time, so that is no issue!. We got two rolls, some nigiri, and an appetizer from Sumo. The food was all perfect but we received 4 pairs of chopstick and only one fortune cookie. Not a huge deal and it's the restaurant, not driver's fault!
Delivery driver was really nice and professional, offered us change when we handed him money which not all delivery drivers do. We've had experiences in the past where we've had to pay for small amounts with big bills and the drivers go to walk away with $10+ without offering change. This was not the case, he was very polite and professional. Obviously their drivers are trained really well!
Overall, we had some bumps with the initial delivery that Takeout reached out to us to fix. It's always nice when someone actually cares enough to reach out from the company, so thankful for that. Would definitely order again and recommend to friends.

Michael Galloway

I've ordered from TakeOut Birmingham many times. Most of my orders have been on time. Drivers are polite. When I don't want to get up and drive in a down pour, Im glad their there!

Angelica Jennings

The food was cold and soggy when it arrived, and so unbelievably greasy. The burgers weren't cooked properly, so I asked then for a refund. I was told they couldn't give me a refund because "the driver had already clocked out for the night and all orders processed." They don't close for another half hour. I'll be sure to never use their service again. Their competitors would never say they can't refund me because "the driver has clocked out," in fact they would have sent a different driver out to do right by their customer. Our food was disgusting and I'm now out $45..worst food delivery service in Birmingham. Order from Iron City or Waitr instead. Save yourself the headache. Pretty sure Takeout will block my address in retaliation but who cares?! Terrible service and no care for doing what's right.

Renee M

Used to be a huge fan, ordered a few times a month for the past few years. Still think the drivers are fast, nice, and awesome people - but whoever is making the business decisions needs to rethink their strategy. When you're paying an additional $10 for delivery and service fee for a restaurant thats a bit further away AND plan to tip the driver for the inconvenience, you shouldn't get phone calls saying they are going to charge even more. The fast rising charges and the lack of new variety has, regrettably, chased this loyal customer away.

Lauren Lam

EDIT: 26 September 2017- Unfortunately I wont be ordering from this company again. During the past year, they were great and reasonably priced for the service and delivery fee. However, the price went up on the service fee and delivery charge and even add a tip your bill. I didn't realize they started doing the tip adding until after I went to their site and did some research. If a company is planning on doing something like that they should put it on the app when a customer is ordering so they would know. This would have been better and I would have decided if I still wanted to order or not. The drivers are still always friendly and professional and my food order has never been wrong. However, after spending $20 on the service fee/delivery/tip, I sadly wont be using them again.

EDIT: On the 13th of August, I received a call from someone from Takeout and he told me that he was going to refund the 3 dollar distance fee because I was not aware of it. There was no blaming me for not knowing there was a fee and no harsh tones came from him. I offered for them to keep the distance fee as it did state on the website, but I was just unaware of it. He refused and told me that he would refund the money. This was greatly appreciated and awesome customer service. I hope this business blooms and expands.

This would have been 5 stars if it hadn't been for the "distance" charge that I was not aware of. We ordered from Black Pearl on 280 (3439 Colonnade Parkway) and had it delivered to a home in Hoover. It was 51 dollars and change when I paid online but when I checked my account they charged an extra 3 dollars for a "distance" fee. I come to find out that they'll charge a distance fee if the restaurant to the home is more than 8 miles. It would have been better if they have charged it when I paid and not when I checked my account the next day wondering what the 3 dollars was for. The food was amazing and still hot when it arrived on time. The driver was kind and we did tip him. Other than not charging everything at once and not notifying me there was a distance charge, everything was awesome.

Mandy Williams

30 minutes after I placed my order, I called the restaurant directly and they had not received my order yet from TakeOut Bham. I placed my order directly with the restaurant for pickup instead.

Then I called TakeOut Bham directly to cancel my order with them and I was very rudely greeted by a manager who argued with me about not having left a note on the order about the delivery time. I knew that I had taken the time to type my request in the notes and he very rudely told me that I had "definitely not" done that. Terrible customer service. No way I will order through this service again.

Cameron al Shaqar

The TakeOut is the worst food delivery service. I placed an order at 7:27 tonight and still hadn't received it by 9:14. I went to my Take Out account to see if I had missed something, I hadn't. I called the customer service number, an answering machine came on stating the delivery service was closed for the night, so I left a message stating my problem. I received a callback. The CSR told me she had left a voicemail letting me know the restaurant I ordered from was closed and my order was canceled. I had no missed calls and no messages so this was a lie. In the past, I only used The TakeOut as a last resort because the delivery time was usually over two hours.