Benson's Appliance, Sales and Repair Service - Pekin, Illinois

Suzanne C.

We have used Benson’s in Pekin a few times in the past for appliance repair and it went fine. So when it came time to purchase a new washer and dryer I was content to just go with Benson’s. I purchased the GE brand and it all went smooth. My items were delivered on schedule and Gabriel and Brennan did a great job with installation and hauling away the old washer and dryer. Benson’s made it all easy.

Anna

Very knowledgeable, easy and quick to have a tech come out. Explained what needed to be done and told the price up front before doing any repairs.

Allied M. R.

Benson's appliance repair was great. Responsive on the phone. Showed up when they said they would. Fixed my dryer and it runs perfectly. Repair guy (wish I'd gotten his name) was awesome. Highly recommend Bensons. Will go there now for new appliances.

Holli G.

I was lucky enough to have my grandfather come into Benson's to look for a dishwasher for me. He went in first was told a certain price, when we went back a sexist comment was made about how I am a dishwasher and he did not need to buy one. Do not get me wrong I can take a joke, but not in a place of business. As the purchasing process continued the Sales manager continued to rant about how children cannot fend for themselves, this was because as my Christmas present my grandfather was purchasing for me, then another couple was helping their daughter buy a washer and dryer because she was a single mother of three. This rant continued for 10 minutes. I should have walked out but I am a firm believer in purchasing from small business. The item we looked at was stainless steel and when that was the one I wanted I was told it would be an additional $100 but he would meet me in the middle and charge an extra $50, not to mention it would be the floor model with multiple scratches on it. We asked if the price could be knocked down to the original price of $600 and was told no. We left after purchasing and the comments continued to bother me. But the delivery was free and did not want to pay the additional for set-up when we could figure it out on our own. At delivery, the delivery drivers would not even set it in my house, they said "bosses orders" and sat it on my porch, forcing my husband and I to carry it in ourselves. My grandfather heard this and went down to the store to ask why, they said they would get back to him and have yet to do so. Luckily it was light. I am giving them 2 stars because the buying process was easy, when in reality they should have only got 1 star. While I love the product and fully support local businesses, I WILL NEVER BUY FROM HERE AGAIN

D M.

I have used Benson's twice for service/repair and feel they are MORE than deserving of a great review. Recently, my French Door Maytag Refrigerator went down ... I called Benson's on a Sunday, they called me back Monday and were here that day ... returning the next day with required board to repair. JEFF was my repairman and he was just fabulous. Thankfully, my appliance is "up and running" again. Thank you, Jeff !

We are all so eager to complain...and we need to take the time to say a simple "thank you" when a service tech like Jeff and a company like Benson's gives great customer service ... proving it is NOT a "lost art". I will make it a mission to tell all those I can that if you need appliance repair, this is a company ... and JEFF, as well as Nick, are technicians that you can count on to give you the customer service you should receive.

I seldom see a company like this, with unmatched customer service ... with technicians I honestly LIKE and am happy to count on and thankful for. Hope you'll keep this company in mind after reading this review when you have a problem with an appliance.

Again ... thank you, Benson's...and a HUGE thank you to Jeff ... he deserves a raise!

Anne P.

I would highly recommend Benson's for service. I called with a problem with my 30yr old dryer. An appointment was scheduled for the next day. The serviceman was on time and got the problem solved quickly. Price was very reasonable. Good job!

Tiffani F.

I called about needing a replacement pump from over in Canton, IL as the local appliance store doesn’t work on my brand of washer. The man I talked to was nothing but polite and helpful! He offered to order the part and set up an appointment. Once he went to order the part, he called me back to let me know he believed I would be putting more money into it than what it was worth. He could have easily ignored that and sold me the part anyways, but chose to do the decent thing and help me make the best choice for my situation.

Elizabeth S.

Home warranty company referred us to Benson's to fix our dryer in our new home. After three visits to our home our dryer is still not fixed. I have asked for a refund of the $75 I have already paid them.. Was told it is nonrefundable. So I still have a broken dryer and I am out $75. This was my first and last experience with Benson's. Never again!