Gateway Storage - Columbia - Columbia, Illinois

Virginia S.

We just moved into the area as a military family. I was in line at the grocery store complaining to the cashier about not having enough space to hold anything in our apartment because our housing is ready as of yet. This very nice lady in line behind me said that she was the property manager for a storage facility and would love to help. We made an appointment right there on the spot. Aislinn really has knack for helping others. Thank you so much for showing the new kids some kindness!

Ken H.

I’ve rented at Columbia Illinois location for over 12 years and never had an issue or complaint until a few years ago when they sold to current owner. Previous owners were friendly, prices were reasonable and facility was well cared for. Since sale, they’ve raised prices 3 times-nearly double the cost. The last straw for me was a new mandate that I buy insurance from them to cover contents of my unit or provide them with proof of insurance. Who do they think they are? When I called to discuss the latest price insurance related increase, the EXTREMELY rude person on the phone told me I should just go elsewhere. I said no problem, consider this your notice I’m moving out (I was already paid through the month and had a couple weeks left). She said, no I need to call back later to let them know I’m moving out. I said, I will not be calling back because I’m letting you know right now (why would I want to talk to her again). Later, I did call back to leave a voicemail with the “Facility Manager” that I was moving out. If you are looking for a storage unit, keep looking and do NOT rent from this company.
Also, after reading the previous review I notified my bank to stop future payments from Gateway Storage as to prevent them from charging me after moving out-as they did him.

Robert R.

I wrote a couple very negative reviews about the late fee charges I received when I paid my bill on Monday, December 5th. Today is December 11th, one week later. Management contacted me and the $40 late fee has been refunded. I absolutely appreciate the gesture. Going through chemotherapy is not easy and extremely costly. Every penny counts.

What I've learned here I guess is how to get through to a corporation that has forgotten what customer service is all about. This country has almost completely lost its ability to identify with the customer. The corporate takeover of this country is destroying it. I realize that if I hadn't written negative reviews, I would have never gotten any refund so I hope we all learned the same lesson here. Thank you Gateway...

Blue D. H.

I have had a unit here prior to the new owners for 10 years. once the new company took over my rate has gone up every 4 to 6 months. Finally got to the point where I had to move out. That’s one more problem started. They charged me for a month that I was not even in the unit I have spoken to Craig he supposedly has spoken to his district manager has been going on for over two months now and I still have not been reimbursed for the money that I was charged for an empty unit

Gina O.

My son is a student at Washington University in St. Louis and needed to a storage unit for the summer. We priced units in St. Louis which were much more expensive. Our willingness to be flexible with a longer drive saved us a lot of money. We were very pleased with the Columbia Gateway Storage Mall. The community of Columbia seems extremely safe and is an adorable small town. The storage facility is gated and has a monitoring system 24 hours a day. It is located in a quiet residential area of town. The customer service provided by the owner Alex Erbs and Daniel has been extremely responsive, professional, and courteous. Both have gone the extra step to answer our questions and provide exceptional service. I would recommend this storage facility, especially to other WASH U families who need storage.

craig K.

the gateway storage family is one you can feel comfortable doing business with. very courteous and professional.

Rachel L.

Super reliable and very friendly and helpful staff! Couldn’t have chosen a better location to store my furniture!

Tea T. L.

I called today to get a quote on units and the customer service was great!