Locked & Loaded Ltd. - Pana, Illinois

Mohammad A.

Ordered initially because of low prices on quality ammo and then again because of incredible shipping times. Placed an order for a handgun yesterday and it already shipped out within a day! Really great shop with amazing prices on ammo and typically the lowest prices you can find on firearms with incredibly quick shipping times. Will definitely be purchasing from them many more times in the future!

Efrain U.

Not sure why there's complaints, I'm used to drop shipping items. 2 transactions and no issues. Had a question and the response time was under an hour. That's more than enough to keep my future business here. While they're not the absolute cheapest but easily top 3. After using many other shops with actual bad experiences it's nice knowing someone out there is actually trying!

Kurt ..

Over the years i’ve done lots of business with Locked & Loaded. They have friendly, knowledgeable staff. In my experience, they offer the best trade-in values of any dealer. Very fair, honest appraisals. Do yourself a favor and give them a try.

Blair R.

READ THIS ENTIRE REVIEW BEFORE YOU ATTEMPT TO PURCHASE HERE:

First and last time ever attempting to buy from here. Saw they had the gun I’d been looking at for months “in stock”. I tried calling multiple times before purchasing to confirm that it was ACTUALLY in stock because we all know how some stores are with websites and inventory, especially on a popular gun like the scorpion. Was on hold for over half an hour and no one picked up, (this is also 30min after the shop opens up btw). Tried a few more times for the online extension then decided to try calling in store. They pick up immediately just to forward me back to the online extension before even giving me a chance to talk, and they STILL don’t pick up.

I decided to buy the gun anyway. A few hours later try calling again and FINALLY some lady from the online extension picks up. I tell her I just made a purchase and wanted to confirm the gun was actually in stock. She tells me inventory has confirmed it and it’s set to be pulled for shipping. I also asked about the other scorpion they had in stock and they confirmed it was in stock as well and just cost more because it had extra mags. This was last Thursday.

Today on Monday they send me an email saying the gun is out of stock and they’re refunding me. I call back and get the exact same lady I spoke to on Thursday and ask what happened. She tells me an hour after she called and confirmed to me the gun was in stock that inventory called her to claim it wasn’t. And they waited the entire weekend before notifying me (which technically they didn’t because I called them). I asked her about the other gun or were they going to attempt to do anything to make it right and she responds with an attitude saying all we’re going to do is refund you.

Mistakes happen, but this is unacceptable. I waited MONTHS for this gun to come back in stock and spent almost an hour on total phone time trying to confirm that it was. Just to be told yes then no a few days later when I could’ve bought elsewhere that are also out of stock now. And the attitude compounded with zero regard just tells me this place isn’t respectable business. Save your money, buy elsewhere.

Screenshots attached for proof

Astrid G.

Love this family owned store. It’s hidden gem!! Great prices, friendly staff and knowledge personnel who don’t treat you like you have no idea what you are doing(shhh I am new to this)!! We have made several trips over this past month and never leave empty handed!! If 10/10 was an option you guys deserve it!!

R S.

Wish I had checked the reviews before purchasing from Lock n Load. No customer service. Select FFL from their list, then 8 days later receive email request FFL. Had my FFL send it, viewing the sent email. 10 days later they still claim they didn’t have it. Calling online support will not get you to a human. They have my money from day 1. Glad I didn’t purchase the PCC I found. Out $600 now, would have been out another $1500 on the 2nd gun. Have proof FFL was provided so I can cancel payment & report to ATF.

L B.

I’ve ordered firearms from these guys on 3 separate occasions, never had a problem till recently. I purchased a firearm, went to my FFL dealer for the required paperwork to fill out, when I inspected the firearm I noticed it was not the correct color. My FFL dealer is 40 miles and over an hour away, I live in Rural Colorado.
I called Locked Loaded, talked to 3 people, and came up with the conclusion, they need photos, I need to send them via email, after they look at the photos they will determine if the wrong color was sent, I ordered black got a green vomit color firearm. After they determine it’s the wrong color, they will issue an RMA, my FFL will send it back, it takes 4-5 days shipping, they’ll inspect the firearm, redetermine if it’s the wrong color, send the correct color, another 4-5 days shipping. So I’m looking at 8-10 days turn around time minimum, 160 miles to and from FFL dealer, 4-5 more hours of driving and fuel cost. I guess the $60 savings on the gun just got removed, it would cost me and extra $35 in fuel ($3.50 gal) 5 hours dead time at $35 hr , that’s $210 just in the hassle factor and fuel, but that’s their policy.
I’ve never had a problem with them before, I guess the owner, that’s the 3rd person I talked to, was a little sympathetic, but that’s their policy only way to take care of it, I asked about a full refund, he told me the person that handles that was out of town
3 stars cuz their employees cant read, and their solutions to problems did not meet any expectations from me, I would have excepted anything, a cheep holster, ammo, a rebate on the firearm, anything, but no, nothing, just sorry, too bad, thoughts and prayers, kiss our a$$ and have a nice day.
In short, buy from them if you like, kind of a crap shoot, you win 63% of the time, but if you get a wrong color firearm, either take it or expect another 2 weeks of a hassle full return, and your time, which isn’t worth as much as theirs. GOOD LUCK WITH LOCKED LOADED

Megan B.

Absolutely love coming here! Troy Smith helped us out and he stuck with us from the time we got there, everything from the purchase to the range. Got us set up and was very involved with helping teach a newbie how to properly handle their gun. Love this store and their employees! Will definitely request Troy everytime I come in from now on!