Material Handling Wholesale - Elgin, Illinois

Ceaze W.

WARNING ⚠️ - RACIST COMPANY
I am the owner of a small business. We are based out of Michigan, right next door to Illinois. One of my employees was tasked with finding a used forklift so she reached out to Jose on Facebook Marketplace. She traded a few messages with Jose and she was unable to answer his questions, so he instructed us to call the owner, Bob. That’s when I took over. I called Bob because I understand forklifts and ultimately, I’ll be the one paying for it. Bob was initially very polite. He explained he had recently gotten scammed by someone who paid with a bad cashier’s check. Bob was to call me back the next day, as he was headed to a Dental appointment.

After not hearing from Bob, I called back a few days later to follow up. A lady named Casey answered the phone. She told me that I must submit my company information and my federal tax EIN or she would not pursue any transactions. Why I asked? Aggressively she stated, “You sound just like the scammer!” Understandable, so I politely told her my company name, website, and gave her my warehouse address. I also asked if she needed my registered home address and she declined. I told her that I’m not affiliated with any scammers & we are a small, honest company. Casey stated she would research the information and call me back.

In the meantime, I had my employee reach out to Jose again for further information. Jose said I must submit my driver's license also. I explained to Jose that all our company information is available free of charge on Michigan LARA site. We have nothing to hide. Jose insisted we pay for the $12,000 forklift in cash. I explained to Jose that we do not deal in checks or pay cash for anything, and there’s no way I would drive around with that amount of cash on my person, as it can easily get confiscated by law enforcement on suspicion. I explained to both Jose and Casey that I am very comfortable sending ACH payment from our business bank account and once they are satisfied the payment is secure, I can send a truck to their location to pick up.

3 days later, I called to follow up. Casey answered the phone and transferred the call to Bob. He stated that he needs a copy of my driver's license and EIN first, but before I could answer he elevates his voice and says he looked up my company website and “why are you trying to buy a forklift from Illinois when you can buy 1 from Michigan? Go scam somebody else!” He then hung up the phone. Immediately I called back & no one would answer. I called back later in the day a few more times & they would pick up the phone & immediately hang up or place me on hold and disconnect the call.

Noteworthy comments: I am a black man. My employee that made initial contact with them was a white woman. They were willing to deal with us until they heard my voice. If you are African American, you will be racially profiled and mistreated by Material Handling Wholesale.

Josh L.

Great company to deal with... Awesome customer service from the first phone call to multiple return calls, Great prices and quick shipping, I will definitely do more business with them... 5 star service

Jessica R.

I was a little skeptical at first because the pricing was so good on the unit that we were looking at. We went to check out the forklift we had been shopping for and purchased it about a month ago. The service that we have received from Ramiro has been impeccable. We are very happy with our forklift and the service that we have received. Thank you for answering all my questions and going the extra mile to make sure that we are a satisfied customer.

Bogdan C.

I have been parking here for a few months. They took a $25 deposit for the key (in case we lost it) and a deposit for one month rent. We have been calling Steve to get our deposit back and he refuses to give our deposit back. It has been over two months since we have parked there. Steve refuses to even talk to me. Everytime I call him, he hangs up on me. Do not do business with these unethical people.

Andre B.

We purchase a forklift and trusted them to place the right battery in the truck. Plate says the battery should weigh over 2000 pounds to 2500 max. The battery they gave use weighs 1700 pounds. This is criminal for sure. Someone could get injured if the lift tips over do to the lack of weight to counter balance the lift. On top of that the battery went bad and now we are left to pay another $6000 to get a replacement battery. About a month ago we just paid out over $4000 in repairs and rental fees to the rip off artist at Toyota in Elk Grove. Overall cost for this junk went from $9000 to $20000.

Jason P.

I contacted MHWC in need of a forklift. Best price around and Ramiro and his team were a pleasure to work with. Very pleased with our transaction and would highly recommend their services.

Howard B.

We have use MHW on several forklifts purchase and everyone of the units has been great shape . We had issue with one and it was address and resolve fast and we were 100% happy.

Bryan E.

THEY WERE VERY POLITE OVER THE PHONE WHEN I PLACED MY ORDER, BUT ONCE I CALLED THEM OUT ON WHY I HAD TO PAY THE SHIPPING CARRIER THEY SAID THEY DON'T PRE-PAY AND FOR FUTURE ORDER THEY WILL.... SO I GUESS THEY DO AND SCREWED UP AND LEFT US TO BLAME FOR NO PAYMENT. PRETTY MESSED UP. I BUY PARTS FROM ALL OVER AND I'VE NEVER HEARD OF SUCH A THING, EVEN CARRIER SAID THAT EVERY PLACE HE GOES HAS IT 98% PAID FOR BY VENDOR. VERY UN-HAPPY THAT WE WERE LIED TO ABOUT THIS. BE EXTRA CAREFUL, ASK A LOT OF QUESTIONS