U-Haul Moving & Storage of Oak Lawn - Oak Lawn, Illinois

John C.

The manager at this location, who has dreadlocks, displayed clear bias against me and my brother for no reason. I have rented from this location multiple times without any issues—until this manager arrived. When we asked about the insurance policy, his attitude changed abruptly. I had no idea that simply asking questions was against policy, but he refused service just because we inquired!

As a result, I had to drive an extra four miles, causing unnecessary inconvenience, all because this manager chose to be discriminatory.

Thankfully, when I went to the Alsip U-Haul, I was greeted warmly. I asked the same insurance-related questions, and they had no problem answering them. I was able to complete my rental there without any issues.

If you're considering renting from this location and have any questions about your U-Haul rental, do yourself a favor—go somewhere else!

Jay P.

They were busy when I arrived, but it was worth the wait. Young woman who helped us, fantastic job. And then a guy came out to help get trailer lights working. They both again did an Excellent Job!!

Beth M.

Quentin and Cecelia were very helpful and knowledgeable. They are a great asset to U-haul. I appreciate their hospitality. Will definately be using this very clean and well established Truck Rental and Storage. Using 2 storage spaces now and they are extremely clean...used a 20 ft. truck to move from Ky to Chicago...no problems at all...moved household item's into 2 very clean storage room's. I would most definately recommend this U-haul.

Jocelyn M.

Customer service was amazing and check in was fast and easy! I recommend going to this U- haul for quality and professional service.

Lavinia W.

I was double charged , they charged my debit card twice I was told there system had a glitch in it so was advised to reinsert my debit card and so I did when I left with the truck I went into my account and seen I had an overdraft of 2 transactions, I waited until I moved my items and went back to the Uhaul to return the truck and I told they young man who was there that they charged me twice, I paid my for the use of the truck in cash so I assumed that the transactions would reverse it’s self due to me paying in cash but they reversed one of the transactions but not the other one so I disputed it through my bank so I guess when the bank alerted them of the problem they went into the system and at the Uhaul place and put in a refund of 46 dollars when they took 92 dollars from my account so some one at Uhaul is stealing money or something I would never rent from them again

shareef M.

I rescheduled one to pick up I got the right before they close the told me that they can wait for 2 minutes to give me the keys and I was charged in full all they had to do is take a picture of my drivers license can hand me a key I had to go out down load there app to get a key by the time I downloaded the app they closed and told me to come back tomorrow and they started laughing so yah never write a bad review in my life them they should at least respect people I don’t expect a 5 star service from minimum wage workers

Ashley G.

This is one of the best stores, huge, and neat. I've gone to various stores. And the service here just amazing. I rented a 20 foot truck and storage. I can't even describe how helpful Mr.Jenkins was. I believe he's the manager but he shows accountability and respect for us ladies as customers.

Maricelly V.

Horrible service. First when called to reserve, the girl that took care of me was ghetto as hell... When I said, "yes I would like reserve over the phone, if it's possible"... her response was "aight, cool"... Then talking and laughing to her ppl around... Paid very little attention to my requests. Had to repeat myself a few times. THEN, when pick up time came.... Ryan M, shouldn't even be working there. Horrible attitude, no customer service skills, didn't even tell me where to find my unit, I had to carry the furniture dolly myself, didn't even explain the return process, had to figure it out on my own, and on top of that, settled the amount at 100 miles driven, when I used 70 miles. Not willing to help AT ALL. Did everything with a FACE. Not good experience at this location. Should take example from the location in Cicero & 133rd (near there). The guy was very helpful, friendly, took me directly to my unit, he put the dolly in the unit himself, showed me how the return process worked, helped me with the inspection of the unit, the whole 9.
I guess not everyone LIKES to work. Smh.