Schmidt Ford of Salem - Salem, Illinois

Linda S.

I went to Schmidt for an oil change for my Lincoln. Not only did they have the oil my car required but their service was much cheaper than other facilities. They thoroughly checked my vehicle and gave me a written estimate for work that will need to be done in the future. The service by all involved was outstanding. I will definitely go back to this business.

Sara R.

Schmidt Ford of Salem is fantastic! Matt Reid is awesome to work with and got my vehicle in to get worked on in a day. Kasey, the service technician, was absolutely fabulous to work with in diagnosing my vehicle issues and getting my vehicle in tip top shape again! Kasey was patient with me, listened to my concerns during the ride along, and made sure to communicate all his findings in a timely manner and got my vehicle in and out in a day. I can not express my appreciation enough for the wonderful customer service I received!

Chase L.

Wonderful experience with Schmidt ford in Salem! Jim was extremely helpful during the process and let me deal with Dack who was able to get me out of the door with a smooth transition!

Jessiycka N. C.

We continue to take our Lincoln MKZ back to this ford location, as it is where we purchased it originally & because of the consistent amazing customer service and timely completion of repair/maintenance.

On this specific occasion, we were getting an oil change on a Friday evening. We called that morning to see if they could put us on a waitlist if something opened up and they had an appointment available for around 4 PM that day.

We were already excited, grateful, and thankful that we were able to get in so quickly, as we were taking a last-minute trip that Sunday to Salem Massachusetts, which is a minimum 2000 mile round-trip for us.

Brennen Hernandez assisted us and not only did he make sure that we were informed on what services were being completed. He also informed us that we did need to get four new tires before we left for our road trip for our safety.
He took us back to look at the tires, which indeed we definitely had to get tires that day, as one tire already had wires hanging out of it..SCARY!

Now, remember, they got us in last minute to get an oil change at 4 PM. The business closes at 5 PM.
Brennen offered to stay over and put four new tires on for us, as he knew we were taking a road trip for our 5 year wedding anniversary that Sunday.

Thankfully, they had the right brand of tires on hand that day. Brennen got us a loaner ready, pulled it right up to the door, and offered for us to go shopping or grab something to eat while he stayed over after hours to get the vehicle ready for us.

Thank you so much for going above and beyond and helping us have a safe trip for our 5 year wedding anniversary, Brennen!!!

The Colemans

Debra W.

Schmidt Ford has been great from my first contact with them after purchasing Hotze Ford till present. I’ve always had great service and my last 2 vehicle purchases have been through this dealership. They are great to work with, service personnel are awesome and very helpful.

Destiny P.

We had the best experience buying with Matt at Schmidt Ford. We found the car online, called and talked to Matt, headed there after work that day, and walked out with keys in hand within an hour and a half of arriving. We couldn’t have asked for more. The staff was top notch and we love our new Acadia!

Joshua J.

My wife and I purchased a vehicle here today at a good price. Rob and Dack made the vehicle buying process smooth as butter. Great group of people. Highly recommend giving them a chance for your next vehicle.

Alexander D.

Can’t see why anyone wouldn’t be satisfied by their work. As much as what was going on with my car, I’m more than satisfied with the amount of time it took to repair.