ACTION FREIGHT - Austin, Texas

Suzy W.

I was called on Monday and told my spa cover would be delivered Tuesday. I was told the driver would give me a 30 minute courtesy call before delivery. I did not get a call or a delivery Tuesday. Friday I walked out of my house to see the giant hot tub cover box laying in my front yard!!! I called and was told they don’t have to do a courtesy call or ring the doorbell. Just drop off and go. I would have had them deliver to my driveway had they done what they promised and called. Now I’m waiting for my disabled veteran husband to get home to help my broken old lady self drag the hot tub cover around the house to the garage. If we can’t do it I’ll pay some young people.

Megan C.

TERRIBLE service. I called Walmart, who referred me to pilot, who then referred me to Action Freight.

First call I was told they had my package but I had to wait on paperwork to schedule delivery.

Second phone call, I called to ask if I could come pick up my item before Christmas. Lenard said they didn’t have it, after Dan said they did. Lenard transferred me to Dan again who sent me and email to “prove” the item was there. I said it says your company has had the item for 10 days. Dan then got SO ugly with me and said “Well the whole world is behind, you can watch the news to see that.” We were going back and forth on the phone after this. I haven’t been spoken to this way in years. I drove up to the shop and spoke with the manager.

She said at first it wasn’t there. I told her Dan sent me an email that said it was. She then said she could see where it was signed for on 12/6/2021. However they didn’t know where my item was or what trailer it was on, nor could give me a date or timeline when my item would be found. Another supervisor found my item in the back and they made me provide my drivers license to get my item. Manager said they aren’t provided labels for which trailer shipments are in.

Delivery experience was the worst I’ve ever had.

Super unorganized to the point to where people’s items are literally lost in trailers sitting in a parking lot.

Happy I got my item, however, terrible terrible experience. Not to mention the box is totally damaged and parts are hanging out.

Sara W.

After three scheduled deliveries not arriving, we went to Action Freight to pick up our furniture, which we received undamaged. However, after reading the other reviews these pictures speak for themselves.

Tom C.

The front desk people were very happy to help. Very attentive. The guys our back working were pretty cool. They made sure everything fit in my vehicle.

T A.

It is frustrating when you are expecting an item and it doesn't show up. I was sent an email saying delivery would be on a specific day. That day came and went with no word and no update in the tracking system. After an hour on the phone with Home Depot and Pilot Freight Services, I was finally given the number to Action Freight to call and schedule a delivery, even though none of the communication I had that far told me to call and schedule delivery. So, I called and after confirming the item was in their warehouse, we scheduled delivery for a few days later. It took me about 10 minutes after that call to decide to just drive the hour south and pick the item up to ensure it made its way to me on time and in one piece. While the office staff was certainly a bit gruff, I was nice and patient with them and received the same in return. I got my item loaded on my trailer with no problem and now know how to handle these sorts of deliveries in the future.

John Z.

Terrible experience. I run a business and was having goods delivered to a client on Monday and then a different client on Tuesday. I needed to be present for the delivery so I requested a one hour phone call to give me a heads up on when the items would be arriving. I did not receive any call on Monday so decided to call action freight. Around 230 I received a call saying the item was never loaded onto their truck for delivery. This meant I had to move the delivery to Tuesday and the Tuesday delivery had to be moved to the following week. Come Tuesday, I once again did not receive a call within the delivery window. I called Action freight outside of the delivery window and they said the driver was a few minutes away (despite the 1 hour call ahead request). I drove to the location of the delivery and did not see or hear from Action so I called again and they advised the driver was 1.5 - 2 hours away. While waiting, an employee at my clients company advised me that Action had delivered the item an hour prior to my arrival (no call). The delivery was supposed to be white glove, with action delivering the item to its final location within the building and removing all the packaging. This never happened and it was simply left in the middle of the warehouse. Actions incompetence not only cost me $$, it damaged my reputation with my client. Under no circumstances would I ever use this company again.

Inexperienced T. G.

According to the tracking my package arrived at the shipping location November 13. I called Sams club that shipped the package and asked when was I receiving they forward me to a third-party service Maersk, shipping that shipped the package. Maersk transferred me to action freight when I contacted them the representative over the phone Told me she doesn’t know who I am. Doesn’t have my tracking number and doesn’t know what I’m talking about. I gave her my info she was still no help. I I contacted Maersk again and told them can they please resend the invoice so that my package can be shipped I waited 30 minutes and call back to action freight still nothing was in the system for me. The rep showed no support for my situation. Wasn’t really concerned about my issue so I contacted Sams and they help me throughout the process of returning.

Kendra P.

If you could give negative stars that would be more justified. This place is a joke. The received our shipment from Walmart 11/26, with an expected delivery of 12/3. I understand people are behind, but I called 12/8 and 12/15 since there are no updates on the tracking link. I was told 12/15 that it would be delivered on 12/17 and this is the first time they updated a tracker. I called today to verify it was out of delivery and the lady told me she didn't know why I was told it would be delivered because its in 1 of the 7 trailers they have not unloaded! Yes, that is 7 trailers of people Christmas gifts, money spent and materials they need that this company is just sitting on. I asked how soon I could expect to receive my 3 week old delivery and of course she has no answers. So here I sit with no item, the issue of a refund from the company I ordered it from, who is not at fault. I asked to speak to a manager, which she stated the owner is not available but I can email the GM, Mike Parsons. So I have, I am going to guess he replies as quickly as they deliver. Needless to say, this company has no care for people, our money, our time, or quality service. Trust me I will never use them and I wish big box stores would stop also. They should not even be in business.