Home Performance Alliance Inc. - St. Petersburg, Florida

Linelle H.

We recently chose Home Performance Alliance, Inc. for our Roof Replacement.

Mr. Paul Purcell was our salesman. He gave us an amazing presentation, detailing all the extra thicknesses that go under the actual tiles, which make your house several degrees cooler. He also explained what HPA does to ensure that the new roof is up to the state insurance code. When he spoke about tile samples and hurricane straps, he actually showed samples to us.

Mr. Kevin Suriel was our Roof Inspector. He did the initial site inspection of our roof.When he completed his inspection, he gave us an estimate of what it could cost to replace our roof.

Mr. Carlos Rojas oversaw all constuction for our site. He touched base with us frequently during the two days his crew was here. He made sure the dumpster was here before his crew
arrived. And it was picked up within a day or so after the roof was finished.

His crew did a good job of covering up any of our shrubbery that was in the way of the roofing process. They worked very hard while they were here and they worked until the sun went down. Before they left, they removed all the roof debris from the ground.

The only other issue that arose was our fireplace chimney needed to be replaced.
So they built us another one! We are very happy with new roof and chimney installed by HPA! Gale & Linelle Hibbard

James R.

Spent $30,000 on 14 Windows less than 2 years ago and most of them don’t even stay open. I have to use 2 x 4s to keep most of my “new” windows open. It has been extremely difficult getting a hold of anyone at the company. After my windows, it took another two months for them to finish the window sills and then another month to get all the holes in my wall repaired. They didn’t have a problem taking my money right away though. Now I am paying on Windows that don’t work for the next 15 years. Do your diligence and find an honest trustworthy company that will do a good job.

Dennis S.

The absolute worse customer service, period. We called multiple times to get someone out as our windows were leaking. It took weeks. When they finally sent someone out, he looked like he slept in a van down by the river all night. He messed around and didnt address the leak issue, which you can clearly see where the seals around the windows has come loose. Said he "didnt do drywall", and would send someone else out. Now it has been weeks again with at least two emails to customer service and no response, as the windows continue to leak water into out house. Next step is Florida Consumer Protection call, as well as legal. Below are pics of water coming in through the windows because of their shitty workmanship.

UPDATE: After another call to the non customer service, some so called manager comes out and thinks he knows why the windows are leaking. Says he will send someone out to repair. That was weeks ago, and we have heard nothing. Now it rained again and more water is coming in. These people are dishonest, and don’t follow through with what they say they are going to do. Buy from someone else

Jarrett E.

Was all good up until the installation, then the team of professional installers was 1 guy who showed up to do the work. Received $1000 windows with screens that don’t fit, and good luck ever getting them back out to you to you to fix it. We got some guy complaining about why he was there and said he had to go to Home Depot and never came back. Never even heard from Elizabeth in the service department. Buyer beware, can’t simply get screens right.

Gayle G.

HPA installed our windows and front & back doors in November 2022. It took 5 inspections before it passed and as of today, a year & 2 months later, they have not came back out to do the trim & replace a broken marble window sill that THEY broke. We have called, emailed & texted with absolutely no response from them. We called BBB about them and was told HPA responded to them that they would contact us, but they never did. Don’t use this company! They are beyond bad! Our only choice now is to get an attorney. “UPDATE”, HPA was sold and the new ownership got right on our situation and finished everything. So now I would rate them 5 stars! Thank you to the new owners!

Takara F.

I was a little concerned honestly about starting a project with such a big price tag. I read reviews, I had other companies come out and quote but my gut was to go with HPA. I most likely made that decision based off the phenomenal sales woman Sheila Vaske who visited us. Unlike other leading companies like Westshore who we originally thought we would hire Sheila was genuine. That speaks volume when trusting someone to come into your home. I’m happy we made that decision. I’m so happy with the install! I’m not going to lie, I was a little shocked when only one person showed up to install a two shower job. My main shock was because our shower is oversized and a custom job. However, Sam, our installer did not disappoint. The work he did was remarkable. He took his time paying attention to detail and our bathrooms have drastically changed. He was respectful and so nice. My husband doesn’t warm up or take to people and he really enjoyed Sam. I’m thankful for the process and I know that even though there are some negative reviews on here the experience and what we have because of it was so worth it. We were blessed with Sheila and blessed with Sam. We are so thankful we got the right people to do the job.

Cathy A.

Was a wonderful experience from beginning to the install. They just finished installing 8 windows in my home. Very professional and clean job. Very nice. Def recommend. Installers did a wonderful job

Kaitlyn C.

I started the process with this company with high hopes that there would be wonderful customer service because that’s what my sales rep reassured me after I spoke with him about the reviews online where customers stated they are not getting phone calls back. He assured me that this would not be the problem that he would always be there to respond to me. Although he has been there to respond to me, not many of my issues have been resolved. First off, my windows were put in with two screws missing so I had to take time off for a second county inspection. Next, they had the tech come out to plug the holes in my windows, I had a day scheduled and realized I had a meeting so I wouldn’t make that date so we rescheduled for the next day. The tech reached out to me on the original scheduled date and asked me if he could come sooner than our scheduled 4 to 6 PM because he had finished early, this was at 11 in the morning. My meeting was canceled so I told him that I could be there around 2:30 to meet him for him to plug the holes. He started plugging the holes and then it turned out they don’t plug all of the holes there is three holes on each side of the window that stay exposed that you get to see that make the windows look trashy after I spent $40,000 on putting them in. I reached out to Charlie who is the VP of operations, and he told me that he was going to find a solution that would work for everyone. Charlie never called me back, I text Charlie and I called Charlie because he told me that he would personally be taking care of this. He never once called me back , in three weeks, he did not call me, he did have a woman contact me on his behalf, I was not very pleased with this, because Charlie is the one that told me that he would be contacting me to resolve this issue. Also when the tech was out at my house , he broke my slider screen door, after spending $15,000 on a sliding door, I was not very happy about. The tech also forgot to put all of the screens on the second floor in my home which is near impossible for me to be able to do. So I have these windows that I can open but I cant enjoy the weather because they didn’t put screens in my upstairs. Since I was so upset with the customer service I emailed Elizabeth who is apparently the president of operations over Charlie and let her know everything that happened. I emailed her on December 19 and have never heard anything back from her. I contacted HPA on December 12 and requested a copy of my wind mitigation so I could get a discount with my homeowners insurance and I still have yet to hear from anyone. Put in another phone call and had to leave a voicemail.
My windows were scheduled to be put in August 2023. My fiancé passed away in July, this whole process has been nothing but a headache and if I could’ve canceled I would’ve know how I would be treated in the end. I should’ve listened to the original reviews and not my sales rep. I would advise everyone that I am in contact with to not use this company. My sales rep, Charlie, and every person I have been in contact with was aware of my situation, being a single mother now with three children and how taking off work can be difficult. What are you eating? They assured me that they would do everything they could to not interfere with my work schedule. I have had to take four days off total dealing with this companies mess. If I could give me a zero rating I would. Stay Away from this company, they do not care about their customers.

UPDATE: June 3rd, 2024
I had an employee come out on Wednesday to hopefully finally finish the project that they started 10 months ago. He brought a new screen slider. The lock for the slider he brought was already broken. And it wasn’t passed along that the felt in my slider was improperly put in and he would need another person out here to help. That is another day I get to wait around for them to not finish this job. They were supposed to be here two weeks ago and nobody showed up. I am continuously waiting around for this company to finish the job that they started.
Horrific company