Karol K.
1/5
I made time for a tour of the facility, and it was disappointing. Guide was absent-minded, spoke poor English, and presented very elementary understanding of the Amazon business. Also, she acted confused, kept forgetting the name of her co-worker multiple times, so it appeared like she was doing it for the first time, though other telltale signs indicated otherwise. The elementary requirements were not clarified first, so another customer was sent back to leave her purse in the parking lot late in the setup process. When unable to respond to a question, the guide referred instead to her manager, who appeared at the end and attempted to respond without understanding the question first. The manager did not verify whether the answer was satisfactory. Then, the manager switched to Spanish language, with no-one translating it, which was rude.
I tend to visit many workplaces, so I have some comparison. What I saw and heard in this facility, along with the palpable tension between the guide and the "ambassadors," and their behavior, as well as the view in the common spaces, particularly the corridor full of empty "5K" achievement plates, and the "Affinity" allegiance boards, told me this is one of those rare, really miserable places to work, full of insensitivity and unresolved tensions.
SE Florida is a difficult place to source a competent workforce, but a tour such like this should not showcase it. If you really cannot find anyone who speaks and understands English while actually having some knowledge about Amazon and the facility, just make it a recorded tour, like pre-recorded bus tours common in large cities.
