Backstreet
1/5
ITS logistics provided some of the worst quality service I have ever come across. The company advertises a cheap flat rate for shipping mattresses across the USA for $475. The company provides a limited liability of $.10 per lb with this service ( this won’t even cover the price of mattress box).They offered a higher coverage plan that would have costed me roughly $1200 for my move that would have only provided $.60 per lb in liability ( The average memory foam mattress weighs about 200 lb for a king size, so you are capable of only getting a maximum $120 back if you encounter damages). If your item is worth more than the minimal liability, which everything is pretty much, it is suggested to find additional coverage through homeowners insurance. What they don’t tell you is that homeowners insurance does not provide coverage against negligence or mishandling of personal property through transportation.
My situation was/is as follows: I purchased the $475 transportation from ITS logistics and encountered severe damage to my new king sized tempur pedic memory foam mattress in value of $3000. They only provided a $21 check for damages.
Images showing damage were captured upon delivery: The mattress box was torn open so badly that it even ripped away the plastic cover and the actual cover on the mattress itself. It also appears that the item was either ran over or sat underneath a heavy object for an extended period of time illustrated by the large indentation still imprinted on the mattress (no mattress looks like this).
The company’s quality assurance dept had only the following for comment:
“When shipping in a freight environment specifically, although it is rare, damages can occur. We ship mattresses every day and have a below-average damage rate compared to most. I have viewed the photos you sent over but from what I can see, it does not look like there is significant damage- I see that the outer box is torn open and some of the plastic covering is not secure (I think there may be a seam opened but it is hard to tell) but the mattress itself does not appear to be ruined.”
I am not sure what customer would not describe this situation as severe damage to personal property.
Fellow customers BEWARE of this company. They will not accept responsibility for their actions.
Your homeowners insurance will not cover any mistakes like this...
