Ojai Business Center - Ojai, California

Bruce S.

I went here on Dec 16 with 3 large prints rolled up and bound with rubberbands to have copies made. The person behind the counter told me that the prints and the digital files will be ready on Wednesday the 18th. I went back on Friday the 20th and was met at the counter by a women with short hair and an instant attitude, I asked about the print job and she wandered around loudly complaining about people asking for things. I was then told that the print job was not even started, I was then admonished about them doing such a small job at all. She then turned to the manager and complained about customers expecting anything on time at this time of the year. Feeling frustrated I left.
I returned the next day Saturday the 21st and requested my prints to be returned to me. The manager went into the back and returned with my prints unbound. Upon returning home, I looked over the prints and discovered that one of my prints has been damaged. I called the store and spoke to the manager and told him of what happened and found out that my prints were just laying out on a table in the back face up the whole time.
When I reiterated my original concern about the damage the manager responded with " what do you want me to do about it" in a very snarky attitude.
I then contacted the owner on Dec 23rd about what occurred and sent him all the details and was told he will look onto it. Owner told me that he needs to talk to the employee's involved and he will get back to me. Never heard back from the owner so I reached out to him on January 6th and his response was" who is this".
My family has been going there for years and do about $1500-2000 in business and year. Not any more.
Terrible attitude and service from staff

Brad E.

Wonderful people always willing to help you out. I only live about two blocks away so it's the perfect place for me to drop off my Amazon returns and such. They've got a lot of other nice services like copying and binding along with laminating. It's very convenient for me. And you can always go next door after your business and have a drink or snack at Jim and Rob's or Lisa's Cantina which are really the same place. Update as of June 2024 the business center is still serving me most wonderfully

Jessica

Let me start by saying that this establishment is horrible. I was waiting in line for 10 minutes and the lady behind the counter refused to help me. Instead she insisted on helping the people behind me. She told me she was busy and didn't have time. So instead she gave me a form to fill out essentially making me do her work for her. She's a major problem. Not helpful whatsoever. Another issue is that their prices aren't listened anywhere. They're charging $20 for a package to be shipped with usps when there's a $10 flat rate. Talk about a scam

I was there 8/14 and it was the woman with short hair

Kirsten S.

The staff was very helpful when I needed to overnight my brother's phone to him. I was very grateful for their professionalism.

John M.

I've been using their services for over 15 years now and I've always had a great experience. Though, the new manager is obviously taking advantage of his monopoly on this service in the area. The price changes have been enormous. Also, he is very rude and will argue over petty 10cent details. He doesn't need your business and he will not hesitate to make you feel that way.

Jamie A.

Respond to owner:
Don't forget that the small items you sell, like tape, notepads, and car air fresheners, which cost between $1 to $5, help pay your bills. I come to your store frequently, in the beginning I started with smaller projects, todays I had 3 projects for modana. Recently, I purchased five big posters and other items totaling $280.

There was only one instance where I purchased a single label that wasn’t found. Your employees created the file for me and didn’t save it, yet I was blamed for not having it. Furthermore, after I patiently and kindly waited for TWO hours while Madona helped other clients, u told her to refus to service me. YOU SHOULD NOT BE DENYING ANYONE ESPECIALLY WHEN WE ARE PAYING AND KIND CUSTOMERS!

This review highlights that you discriminate against small businesses, as OTHER reviewers have also mentioned on here that you prioritize certain projects over others. Remember, you started with a small business too, Monaj. Those $1, $5, and $10 customers are what got you started in the first place.

Laura F.

Independent business that offers 4 means of shipping, FedEx, UPS, USPS and DHL. Great customer service + fast and friendly!

Update to review: They have a very smooth covid safe set up for shipping (May 2020).

jamie C.

I am deeply disappointed with my recent experience at this establishment. I have printed my labels and files here mutiple times over the past year without issue. However, on my most recent visits, I encountered significant problems.

On this occasion, Madonna could not find my labels. This was my second attempt to get the same labels printed. Madonna admitted she forgot to save the file, but the manager, Monaj , seemed more upset by this situation than understanding. I felt discriminated against by Monaj, who kept instructing Madonna to tell me to go away, saying I wasn't worth their time because I was only printing small labels. This felt like discrimination against small businesses, implying that my orders were insignificant and a waste of their time.

I waited patiently inside the establishment for two hours. Madonna was clearly overwhelmed, doing multiple tasks while Monaj kept pressuring her. Despite my patience and willingness to wait, Monaj decided they would refuse to service me today!!! He unjustly blamed me for not bringing the file, despite the fact that I've printed the same label numerous times 20times before(same labels) with the guys that use to do designing last year . I somehow was able to go throw old email and find the file and he still refused to service me today for no reason! I was quiet , polite, I waiting in line while they took care of others for 2hours. After he refused me I didn’t say a word back I politely left and now writing this review and I am very sad and disappointed.

Monaj attitude was dismissive and discriminatory, targeting small businesses like mine. This place appears to prioritize larger, more profitable clients over small businesses. I left the store feeling extremely disheartened and undervalued.

If you are a small business looking for reliable service and respect, I would recommend finding another place that values all customers equally. This experience was a stark reminder of how some businesses forget their roots and lose sight of the importance of every customer, regardless of the size of their order.