Pizza Hut - Dothan, Alabama

Ashlee Bennett

Ordered hand toss five topping pizza. This is the thin crust mess. I got very disappointed was not allowed to get a refund only a credit for next time.

hal bean

I ordered a pizza and cheese sticks online. When I got to the store they said that they don't have cheese sticks but I had already paid for them online. The lady said she would refund my money and she charged me for a pizza and supposedly canceled the transaction from online. It didn't work and when I saw my credit card bill two days later I had been charged for the Pizza twice and the breadsticks that I did not get. I called the restaurant to get refund as I live out of town. They said they didn't have anyone there that could do it. Also the restaurant was very dirty and instead of having napkins on the tables they had rolls of paper towels. It was the worst Pizza Hut I've ever been in.

Brittany Allums

This is the 4th time I've ordered from here and recieved an under cooked pizza. The dough was not cooked fully so I wasted my money and time yet again. They need new ovens desperately. I thought they would have new ovens by now.I will not eat here ever again.The service and staff are great but obviously whoever owns this pizza hut doesn't want to put any money into it for things like an oven. Shame.

kentakunai

This is the second time this has happened. I placed my order online. It say my pizza would be ready in x minutes. When I arrived to pay, my pizza was not ready. No problem. I don’t mind waiting a 20 minutes more. I end waiting almost an hour on both visits and my pizza was just there sitting on the hot bar already ready. No one acknowledged me until they got out plenty of people as I sat there waiting. On the second visit, I was there before people came in and was told twice early on while waiting, my pizza was not ready yet. I say ok. After that, I was no longer being paid attention to. It is because of this service that I will no longer tip at this establishment. Furious.

Alpharoth

Edit...you will see at the end how great this place used to be. The food we just got is nothing like it was before. No extra cheese or extra sauce. They gave us a Pepsi instead of a Dr pepper. They forgot the bottle of water...which they offered to go back and get the water. I would not recommend this pizza hut anymore. The pictures are from a previous visit...our pizza didn't look like these. It's a sad day for Dothan.

It tastes like 1997 pizza hut. I can not describe how good this pizza is. I get this pizza every time we drive up from Florida....our pizza huts down there are Garbage. I have no idea how the rating is so low on Google. Amazing pizza...i own a pizza shop, I would be concerned if this opened up near me. I have one slice left from my large pan....i want to eat it....but I can't. Perfect pizza hut.

Tarika Fleming

I placed my order a day before I picked it up. When I went to get my order, it was hot, but part of it was incorrect. I had already reached my destination, so I had to return to the restaurant. The person that gave me my order tried to argue with me saying that it was correct. I don't understand how someone can argue with you about an order that you specifically made. I know what I specifically ordered and i know what my dietary restrictions are. She wasn't even there when I placed the order, yet she had so much to say about it. I didn't appreciate her attitude. I don't think I will be returning to this store.

quietazkpt

The food was served "hot and fresh". The atmosphere was organized and clean.

Bree Mahree

I placed a large order. A total of 13 items totaling approximately $150. Upon entering Pizza Hut I was given the side eye by a white grey headed, older male employee by the name of Timothy. (I’m assuming due to the fact that I had biracial children with me). He finished his conversation with a co worker and then walked away before coming back to ask what I wanted. I advised I was there to pick up carry out order. He told me to move to the counter to check the items. Upon checking, it was discovered 2 pizzas were missing. I placed them in the car and advised him that it was a hand tossed beef and cheese. He told me he needed them brought back in. I brought them back and he got verbally aggressive raising his voice and said you didn’t have to bring them back, show me the receipt. He then walked over and muttered “how people always want s—- for free.” And then repeated my order incorrectly, once again, as a beef and a pepperoni . I said if you would’ve gotten the order right the first time, I wouldn’t be standing here. Again advising it was a cheese and a beef hand tossed pizzas. He then told me to leave and he would bring my food out. I told him no I would be waiting and then became physically and verbally more aggressive. I will be reporting this incident to the corporate office as his aggressive, disrespectful and nasty attitude should never be tolerated but a business serving customers. He should in no way shape or manner be in customer service. His racist acting, condescending tone having. aggressive manner should not be tolerated. And if he didn’t want to do the job why did he apply. You need to work with people of all backgrounds. A straight disgrace to gods green earth. He’s not worth the trees that provide him fresh oxygen. He should have the day he deserves everyday. Do not go to this restaurant under any circumstances.