Culver City Industrial Hardware - Culver City, California

supergeess supergeess

Great selection but crappy customer service. Been shopping here for the last 20 years and the store itself is truly a gem. You can find almost any bolt and nut you need without having to order and wait. Only downside is customer service is very bad. They are all very knowledgeable but don't seem to want to help much. They're all older crabby men who always have attitude. The owner is not much different...Indian guy who thinks he is doing the neighborhood a favor by being open. Besides the bad attitude (which I've grown accustomed to), he will help you...but almost like you're bothering him. My last visit prompted me to write this review. I've bought 100+ nuts and bolts from here over the years and live in Culver City for 20+ years. Many of the bolts/nuts I have bought weren't all utilized, so I just keep them for future use. This visit, the owner helped me find a bolt. He picked it out the box, measured it and told me this is the correct one. I paid the lady (seemed to be his wife) at the counter. I get home, try to screw it in and discover the threads are marred, thus will not screw in easily. Also discovered the length was too short. I went back the next day when they opened and told the owner I needed another bolt and that this one was marred. He acted like he'd never seen me before and said, very rudely, "I do not take back bolts, you damaged the bolt". I told him that I did not damage the bolt and I'm very disappointed in the way he does business, that this is horrible customer service and I've been a customer for 20 years. I ended up buying the correct bolt (closely inspected by me this time) and kept the other bolt. I basically ate $5 but I'm not the type top argue over $5. This is my go to for nuts and bolts, so I won't stop shopping here. Just be aware of the people who work here and the attitude and service you might encounter. There was one friendly guy who I hardly see there. Unsure if he even still works there. Hopefully the owner sees this and cares to improve how he deals with and addresses customers.

To note: while there I always here them talking very rudely to most customers, especially women with questions. I've had to help a few women who were disregarded and spoken to very rudely.

Bill Bowen

My go to for specific fasteners , tools and hardware for my projects. Just stopped in today and found the stainless steel metric screws I needed to reinstall my oven appliance trim. Helpful staff and they have everything you might be looking for . I was into the store and out in an few minutes . Love this place !

Dan Liao

Do not come here! Worst customer service. Staff unfriendly and unhelpful! The store is cramped, dirty, and crowded. When asking where something was because it was very tight, I met with disgruntled employee that I was inconveniencing them with questions. That is what you are hired for. Stick with Home Depot, Loews, and Amazon

David Moore

This is the best hardware store I have been in in California.

Tiny, cramped aisles. Random objects in boxes. They sell items like sandpaper and screws by the piece of you don't want a full pack of something and you just have to tell them the price (but they already know it 😉 ) Prices are fair.

Every screw imaginable. Every tool. They know where literally everything is, including the niche object I needed that they had only one of hidden behind something else.

More items than Home Depot in 1/10th the space.

It's like being in 1970 USA. A piece of perfect reality in a land of artificial dreams.

Mark Perone

Great local shop. If you live here... Shop there. We... Help each other... To live

FORMAN ASAP Locksmith .Los Angeles

So amazing to have a hardware store that actually has hardware! All the crazy little parts you need in an emergency. Home depot is ok if you just need a part for a toilet or something but this place actually has the really hard to find hardware parts and the staff is solid 9/10.

Enviro Plumbing Inc.

It's a great great place to get those hard to find parts. They have lots of screws & bolts in hard to get sizes.

Tobin Kohlhepp

A great, real hardware store. If you’re in the trades, or a mechanic looking for random hard to find nuts and bolts, this is the place. Ignore the lame bad reviews from yuppy whiners - if you are one, go to Lowe’s. This store is above your pay grade anyway.