Launch Fulfillment - Springville, Utah

shae forsey

I can't recommend Launch Fulfillment enough! Their team has been super approachable and genuinely invested in helping me and my business succeed. I feel heard when I discuss possible obstacles with them; their willingness to help with even the small things is very refreshing. The facility is well organized (which is very important to me), and my orders have been shipped out faster than I imagined! Thank you Launch Fulfillment Team!!

Cameron Howe

When my manufacturer forgot a few pallets in the shipment, the camera system at Launch made it easy to check what arrived. The team was really helpful in sorting it out, and it saved me a lot of stress. They're great to work with!

Stephanie Jensen

I’ve really enjoyed working with the Launch team and their RocketFuel system for my B2C orders! It’s such a relief to have everything so organized and running smoothly. I finally feel like I can focus on growing my business now instead of stressing about shipping!

Jonny Hubert

My pallets are always packed well and shipped out on time, which takes a lot of stress off my plate. If you need reliable fulfillment for wholesale orders, I definitely recommend them!

Amanda Byrd

Half of my product is being held hostage by LaunchPath Fulfillment in Springville 🙁 I fear I'm being taken advantage of as a new small business owner.

We were mistaken in our assessment that they had experience with international freight shipping based on initial conversations with them. In May we hired them to ship 700 of our product units from China to Utah. Unfortunately, it became evident very early on that they actually had little to no experience in international freight, and their communication with us throughout the entire process was constantly lacking and became quite arduous as we would have to initiate contact to receive any updates regarding the status of our shipment.

The entire basis of our decision to work with them was due to the fact that they agreed to “match” and “beat” the competitive shipping rate that we were already receiving from our current shipment company. The rate was $7,500.00 DDP (this means fumigation and taxes are included). We asked Tristan our point of contact (the owner's brother), to send us over an official contract. Oddly, it took him a bit of coaxing to do so. This contract confirmed our verbally agreed upon price with DDP included in the quote.

When our product finally arrived a month late, we were shocked to discover that we had been sent two invoices. One for $8,000, and another quite unexpected charge for a whopping $13,000 for “taxes”.

As you may know, it’s common for shipping cost to fluctuate slightly, so we willing paid the $8,000 without complaint, even though we were originally quoted $7,500. We did inform at that same moment, that we would not be paying the exorbitant $13,000 for “taxes”.

Tristan and his brother asked to meet with us in person at their location in Spanish Fork, and we obliged as we were hopeful that we could take care of this mistaken charge, especially after the whole shipping experience before the overcharge had already been challenging. In our meeting with both of them, they admitted that the shipment was supposed to be DDP but they had changed it sometime during the process. This change was never communicated to us either written or verbal. This change would have never been approved by us, as it would increase the cost grossly as I’ve shared with you.

We have done all I can to provide all the evidence, texts, emails, and the official quote from Tristian in efforts to show that I’m not responsible to pay for their mistake. My only assumption is that because Tristan is new to his brother’s company, that he made an error with our shipment and we’re now expected to eat this cost he incurred. They are refusing to take responsibility for the mistake, and are unprofessionally ignoring us. They have informed us that they will be holding our inventory (half of our entire inventory), even with the holiday season approaching.

DO NOT WORK WITH THEM.

Sebastian Gonzalez

Got fired from here because I asked to be more like a team when it comes to work, additionally to that I got asked to come half an hour early (5:30) plus some days (most likely all week) I had to stay till 7/7:30. Additionally to that I have to take care of 40 cart 12 carts and simple way, last day I was a assigned to production and even if we made more then 1 pallet the vice president of the company told me I was doing “nothing”

Kasia Esquivel

So far the storage and inventory tracking have been really well organized, making it easy to access my inventory. The team is very friendly and always keeps me updated on stock levels, as well!

Johnny Robinson

Overall their warehouse was clean, well organized, and we didn’t even give them much of a heads up prior to our tour! This company seems like a good option for storage, fulfillment, or both!